> For the complete documentation index, see [llms.txt](https://docs.anthriq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.anthriq.com/bxi-studio/support.md).

# Support

## Support channels

**Need help?** Contact Anthriq support:

* Email: <support@anthriq.com>

Response time for email support is one business day.

## What to include in a support request

Providing this information upfront reduces back-and-forth and speeds resolution:

1. BXI Studio version (BXI Studio > **Help > About BXI Studio**)
2. Host operating system and version
3. Connected hardware devices, their serial numbers, and firmware versions
4. Description of the issue: what you observed, expected behavior, and steps to reproduce
5. BXI Studio log file (export from **Help > Export Log**)
6. Any Python tracebacks if the issue involves a plugin
7. API request/response payloads if the issue involves the REST API (with the API key redacted)